Thursday, October 13, 2011

5 Who Thrive: Four key changes enabled SuperGeeks to prosper - Puget Sound Business Journal (Seattle):

symowugebeda.blogspot.com
“We’re seeing if they can fly in this and they should be able to match the level of skillo andquality immediately,” Ledoux said. “Even if we’rs desperate for workers, we’ll still take the time to get it Beyond implementing stricter hiring Kerr and Ledoux are creating a working environmentr thatsupports “A” employees without The fourth step, Kerr said, was to beginh soliciting feedback from SuperGeeks’ base of approximately 10,000 customeras through online surveys and comment cards.
“Wd started asking customers on a regulat basis whatthey want, how they how we can do things differently or which is something we hadn’t done he said, adding that he encourages participation througu giveaways for such items as iPodws and certificates for a professional “Sometimes the comments are painful, many times it’zs insightful, and almost always it’s worth gold,” Kerr

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